Tim Miles, Partner of The Wizard of Ads
When we hear people say, “These are exciting times,” we know they really mean, “These are freaky scary times.”
Hogwash, I tell you. These are exciting times that promise success for adventure-minded companies who keep their wits about them, and who are ready to swing the hammer and take action.
That said, there’s never been a more frightening time to be average or indifferent about what you do. You have to change.
I’m going to give you some New Year’s resolutions for your business. They’re all simple and inexpensive. It doesn’t mean they're easy.
Can you live through the discomfort of change? Are you willing to put up with a little awkwardness for the sake of momentum and positive change in 2012?
It’s time to move forward fiercely. Take action. Make a small step. Then make another.
The coming year is not about big dreams. It’s about small actions.
I look forward to hearing about your progress.
The 2012 Business New Year’s Resolutions
- Cut the fat. Cut all the projects that aren’t going anywhere and earning money and focus everything on the things that are. Get rid of unprofitable distractions and focus on improving what's working. This includes employees who have no desire to be above average.
- Ask every employee for one suggestion on how to make it easier for your customers and prospects to do business with you. Reward those employees whose suggestions you use.
- Include more than senior staff in brainstorming sessions for a fresh voice. Then, after a brainstorming session, actually pick something and DO IT. Stop holding meetings and forming committees and just take action.
- Form a customer feedback group – invite some of your best customers to dinner to give unfiltered feedback about what you could be doing better.
- Look for ways to develop a more evocative, generous referral program. Maybe start by asking a newly-formed customer feedback group.
- Ask employees what charities matter to them, and find ways to help them.
- Budget at least one conference this year for your employees. Learning is better when shared face to face.
- Go out of your way to compliment the strengths of individual employees.
Procrastination is the passive assassin of success. Companies who hunker down and merely hope things will get better need to get their heads out of the rear-view mirror.
To recap: Success comes when you are ready to take action, step by step, do things differently, and move fiercely forward.
Is your company one of them?
Awesome. That’s what I thought.
These sure are exciting times, aren’t they?
Tim Miles
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Exciting times for sure, Tim.
Breaking Through is the theme for 2012. We are looking forward to supporting anyone who is ready to take action this year. That’s why we are thrilled to bring Tim Miles to Portland all year long in blogs, videos and seminars. Get charged up and stay tuned because the best is on its way!
Melissa Kunde
Executive Director, PARC